Again, it seems completely random when this happens, but it happens often enough that you should know about it. I used a product recommended by the deck supplier and mold reappeared within 2 weeks. Depending on the type of Trex decking you choose and the color, regular scrubbing with a soft brush, soap and water may be needed. For those who cannot listen to the live broadcast, an audio replay of the conference call will be available on the Trex website for 30 days. Under normal circumstances the answer is No, Trex decking isn’t bouncy. Trex Company, Inc. (NYSE:TREX), the world’s number-one brand of composite decking and railing and leader in high-performance, low-maintenance outdoor living products, and a leading national provider of custom-engineered railing and staging systems, today reported financial results for the third quarter ended September 30, 2020. For our early generation composite decking (Trex Accents, Trex Origins, Trex Brasilia, Trex Profiles or Trex Contours), Trex does not recommend the use of a power washer. Notwithstanding the foregoing, Trex does not warrant that the Product is stain-proof, and does not warrant stain resistance resulting from spilled or otherwise applied food and beverage substances which are not properly cleaned as provided above within one (1) week of exposure. The power of the outdoors has met its match. And by constant cleaning we mean more than just a simple sweeping or spraying with a hose. Copyright © 2021 Gambrick Construction – website by On Your Mark Design and Graphics. We expect SG&A as a percentage of net sales to improve by approximately 150 basis points for the full year compared to the prior year, driven by reduced brand spend and lower travel and entertainment costs. Deck boards are thin so they can’t safely span longer distances than 16″. Please review the details of your warranty coverage by clicking on the View Warranties link to the left of this information. Trex will not listen to complaints; they simply send a boilerplate letter using "environmental issues" as an excuse to deny responsibility. Trex knew they had an issue with the fascia warping long before you filed a warranty claim. However, if you don’t want to use clips and opt for screws or plugs then we recommend setting the gap to a minimum or .25″ which is what Trex recommends. Trex Overview. It seems that under some conditions the coating seal placed on Trex composite decking can fail, exposing it to the elements. The statements in this press release regarding the Company's expected future performance and condition constitute "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. That’s the reason we have lemon laws for cars and laws protecting consumers. Trex has absolutely had problems in the past but their constantly trying to improve and perfect their decking products. Excessive bounce could become a problem in the future. What can be done to open up the gaps between runs? Perform regular cleanings. Mine started to warp within a few months of installation and the company is not standing behind their product. The Company expressly disclaims any obligation to update or revise publicly any forward-looking statements, whether as a result of new information, future events or otherwise. If you do those things then bounce won’t be an issue. Drive a nail every few joists before you install your next deck board. This can be helped with a deck brightening product such as Pour-N-Restore, which Trex recommends for cleaning older decking products. DISCLAIMER OF ALL OTHER WARRANTIES. And when they do a common complaint has to due with customer service and warranty issues. It’s absolutely terrible.” Says and unnamed source. Gross margin, net income, diluted earnings per share, EBITDA and EBITDA margin were adjusted to exclude a provision of $6.5 million to the Trex Residential warranty reserve related to the legacy surface flaking issue that affected a portion of the products produced at the Nevada plant prior to 2007. Trek Care. Improper installation will void the warranty in most cases so make sure if a problem occurs it’s the product that’s the problem and not the installer. A: Yes, Trex RainEscape is warranted to last for 20 years from the date of purchase. Pressure washing is another no-no. Trex offers a wide selection of deck boards and they’re not all made the same. To participate on the day of the call, dial 1-844-792-3734, or internationally 1-412-317-5126, approximately ten minutes before the call and tell the operator you wish to join the Trex Company Conference Call. While great for driveways, wooden decks and siding, 1500 psi pressure washers will destroy the outer coating of Trex composite decking, possibly voiding your warranty. If you can afford it, go with premium Trex decking. We contacted Trex, got the runaround. We build using Trex composite decking regularly because it’s known for it’s gorgeous style and long lifespan. Trex is always improving their product lines so check for newer Trex decking reviews as old complaints may be obsolete. How much however is uncertain. Even the chalk dusting off the line can cause a permanent stain. It’s worth the money to avoid costly problems in the future. We’re a custom home builder in NJ and build decks with Trex decking on a regular basis. Exclusive of the warranty charge, gross margin increased 140 basis points to 41.9%. A simple garden hose with a lower pressure fitting, coupled with detergent and a mop for tough spots, is your best bet for cleaning Trex deck. Net sales for the nine months of 2020 were $653 million, 12% above the $581 million reported for the comparable period in 2019. Arguing that they only replace defective product on a square footage basis. My Trex Stories; All Ideas; Why Trex® Get an Estimate Discover Which Trex Fits Your Budget; Trex vs. the Competition; The Industry Leader; Eco-Friendly Decking; Planning Resources; FAQs; Deck Planning Basics; Design Considerations; Deck Starter Tool; Products. Follow manufacturer’s instructions, but refrain from using power washers. If your building a new deck choose one of their premium models and make sure to frame the deck properly. Increasingly, the 95% recycled content in Trex Residential decking products plays an appealing and valuable role in consumer buying decisions. It’s not wood, so it shouldn’t be expanding and contracting due to temperature changes, right? With each failure they’ve learned a lesson and improved the product. —20% Residential Sales Growth Reflects Brand Leadership Amid Strong Secular Demand—, —Fourth Quarter Consolidated Sales Expected at $210 Million - $220 Million, Up 30% Year-on-Year at the Mid-Point—, —Strong Double-Digit Sales Growth Expected for Full Year 2021—, —Company Reinstates Share Buyback Program—, - Consolidated net sales increased 19% to $232 million, - Consolidated gross margin of 36.7%; excluding the warranty reserve charge, consolidated gross margin of 39.5%, - Consolidated diluted earnings per share of $0.37; excluding the warranty charge, diluted earnings per share of $0.41, - Consolidated EBITDA margin of 26.6%; excluding the warranty charge, consolidated EBITDA margin of 29.4%. Apply a small amount with a soft cloth and rub. Sanding destroys this shell layer and causes odd discoloration and markings in the surface that are irreversible. Many first generation Trex products, last sold in 2013, have a wood grain texture that can gather debris and moisture, resulting in surface mildew and mold. The express warranty set forth above supersedes any and all prior, contrary or additional warranties and … But if you buy a home with an older Trex deck or you built one years ago, then keep this in mind. Sometimes the materials fail, but it’s very rare. They offer to send a cleaning kit. Rinse area with water. Hire a certified Trex pro or a builder with experience installing Trex brand products. You don’t have to think about it. Reconciliation of net income (GAAP) to EBITDA (non-GAAP) is as follows: EBITDA as a percentage of net sales (EBITDA margin). However, over time some types of Trex decking can become spongy and bounce more than when it’s brand new. Consolidated net sales for the 2020 third quarter were $232 million, 19% ahead of the 2019 third quarter. Decomposed first generation Trex decking. ****. With virtually every product covered by our 25-Year Limited Residential Warranty, you can rest assured that your backyard investment is well protected. Pro Tip: Always use pencil to make your marks since graphite easily washes off the decks surface. Demand for Trex products continues to outpace supply reflecting consumer preferences for the superior aesthetics and high performance of our products and continued strength in the repair and remodel sector. Need further information on Trex’s extensive product portfolio? Review: All necessary documentation has been received & your claim is being reviewed by your consumer loyalty advocate. The whole deck has tripping hazzards. Documents filed with the U.S. Securities and Exchange Commission by the Company, including in particular its latest annual report on Form 10-K and quarterly reports on Form 10-Q, discuss some of the important factors that could cause the Company's actual results to differ materially from those expressed or implied in these forward-looking statements. Net income for the nine months of 2020 totaled $132 million, or $1.14 per diluted share, up 21.1% and 22.6%, respectively, compared to net income of $109 million, or $0.93 per diluted share, for the nine months of 2019. We never use markers or snap lines with chalk. Trex does not warranty or support use of non‐Trex transformer. There are a multitude of problems with composite decking that show up all too often to be just a stray issue for a hard to please homeowner. Gross margin for Trex Residential Products and Trex Commercial Products was 37.4% and 24.4%, respectively. It’s dusty and muddy and dirty. The blogs are full of people with same complaints. WINCHESTER , Va.--(BUSINESS WIRE)--Nov. 2, 2020-- You really need to baby the decking because if Trex stains it won’t come out and there’s no good way to fix the problem without replacing deck boards. Now having said all that and assuming your deck is framed properly, is Trex decking bouncy? The AMS Trex Device Communicator allows for simple issues to be addressed on the spot, avoiding unnecessary, and potentially destructive, invasive physical investigation of the problem. Yes ‐‐‐> For old style dimmer you have clip on connections. Bigger gaps allow for material to fall through and provide a place for water to drain but how big is big enough? We’d love to hear from you. While our newer high-performance composites fight weather and age with a protective shell, our early-generation composite deck boards–products such as Trex Accents ®, Trex Origins ®, Trex Contours ®, Trex Profiles ® and Trex Brasilia ® –experience a weathering process that’s completely natural. This leads us to believe variables in the manufacturing process makes fading worse or better depending on what’s done at the factory. They not only look great because you don’t see the screws but they also set each gap perfectly. Especially prevalent on older and uncapped composited decking, mold shows up quickly and is more difficult to eradicate than you’d expect. Trex Decking is Flaking. Any chalk lines and other marks that do not dust off will be permanent, but may be lightened with acetone, which is available in the paint department of any hardware store. I could just go out and sweep most of the dirt off and hose most everything else. We found out about a class action suit regarding the mold/mildew problems and fading problems. Although many homeowners still have older style decking. The Problems With Composite Decking. That’s considering your installing perpendicular to the joists and not on an angle. Cleaning complaints are fairly common problems with Trex decking that are actually an issue with all types of composite decking. !” Says T. K. of Longview, WA. Obtain a Trex dimmer from a Trex retailer and begin troubleshooting. The wrong type can eat into your deck causing spots that won’t come out. New model Trex decking with capped design don’t have staining problems like the older products do according to Trex. Gross margin increased 40 basis points to 40.9%. Never use a marker unless your completely cutting off the mark. Any type of deck board can be bouncy if the joists aren’t spaced properly, that’s why deck joists are supposed to be 16″ o.c. 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